Enhancing Products Delivery Through the Application of Innovative Operating Model Based on Hybrid Agile Delivery Method: Case Information Communication Technologies “ICT” Service Providers

Abstract Purpose: the purpose of this study is to find out a cutting-edge innovative solution for enhancing ICT products delivery and proposing an implementation plan with transformation recommendations aiming higher success rate. Methodology: This qualitative done through intensive literature review followed by analysis selection best product method using cost benefit previous successful implementations benchmark. A proposed operating model was also recommended accordingly. Findings: Based on problem subsequent review, existing methodologies services providers are not fully sufficient cater high complex which require integration customer centricity. Hence, hybrid based stories 5 major companies transformative (framework) including recommendations. Implications: Information Communication Technologies can from development approach suggested as key differentiator agility, centricity, improved time market. It enhances collaboration, innovation, culture, Employee Engagement. Originality/value: Previous has extensively explored projects models in various industries where there minimum focus industry. paper uncovers contribute positively agile support rate Industry assure high-value creation, maximize return investments net present value.